Refund & Cancellation

Order Cancellation

• You may cancel your order any time before it is dispatched by emailing info@distroofficial.com or WhatsApping +91 73065 50207 with your order number.
• Once dispatched, an order cannot be cancelled.
• Prepaid cancellations are refunded to the original payment method within 7–10 business days.
• We may cancel orders for pricing errors, suspected fraud, product unavailability or unserviceable pincodes. Any amount paid is fully refunded.

Returns & Exchanges

Due to the personal and hygienic nature of fragrances, we do not accept returns or exchanges once a product has been delivered — including change of mind or dislike of the scent. Please read the fragrance notes on each product page carefully before ordering, or take our scent quiz.

Replacements — Damaged or Wrong Products

We ship a free replacement if the product arrived damaged, broken or leaking, or if you received the wrong product.

How to request:

1. Email info@distroofficial.com within 48 hours of delivery with your order number.
2. Share clear photos or a video of the product and packaging. We strongly recommend recording an unboxing video — it's the fastest way to get your claim approved.
3. Once verified, we dispatch a free replacement within 3–5 business days.

Replacements are not accepted if:

• The request is made more than 48 hours after delivery
• The product has been used
• The damage occurred after delivery
• Photo or video proof cannot be provided

Refunds

Refunds are issued only when:

• Your order was cancelled before dispatch
• Your damaged/wrong-item claim was approved but a replacement is unavailable
• Your order could not be delivered and was returned to us (excluding failed deliveries due to incorrect address or customer unavailability)

Approved refunds are processed to your original payment method via PhonePe within 7–10 business days. The time for the amount to reflect depends on your bank or card issuer. If a refund hasn't reached you within 10 business days of our confirmation, contact us with your order number and we'll share the PhonePe refund reference for follow-up with your bank.

Failed Payment Refunds

If your payment fails but the amount is debited, it is typically auto-reversed by your bank or PhonePe within 5–7 business days. If not, contact us with your transaction details and we'll help resolve it.

Grievances

If you're not satisfied with how a refund or replacement request was handled, you may escalate to our Grievance Officer:

We acknowledge complaints within 48 hours and aim to resolve them within one month.

Contact Us

Distro
Email: info@distroofficial.com
Phone / WhatsApp: +91 73065 50207